About the Role
Our client is seeking a Software Engineering Manager within the Enterprise Services Management group for the IT Service Management Incident, Problem, Change and Service Level Management Engineering team.
In this role, you will:
Manage a team of approximately 15 individual contributor engineers
Ensure the craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third-party providers
Engage in mentoring and guiding the professional and technical development of more experienced engineers
Identify and recommend opportunities for developing product functional and technical strategies for the domains, as well as the development of actionable short and long-term product roadmaps, by partnering with business product managers, lead systems architects, and more experienced engineers
Make decisions and resolve issues regarding strategic products of engineering teams to meet business objectives
Oversee engineering teams to deliver commitments aligned to strategic product priorities
Interpret and develop security, stability, and scalability within key areas of technology risk
Collaborate and consult with agile teams and product managers to drive outcomes
Interact directly with third party vendors and technology service providers
Manage allocation of people and financial resources for technology engineering
Mentor and guide talent development of direct reports and assist in hiring talent
Collaborate with U.S. and International team members
Requirements
Required Qualifications, US:
4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of Leadership experience
2+ years of ServiceNow delivery /engineering experience in an enterprise environment
2+ years of proven track record of agile software delivery across geographically disperse teams
2+ years people management experience
Desired Qualifications, US:
.net or Java development background
Job Expectations:
This position offers a hybrid work schedule
Relocation may be available for this position
Ability to support critical outage and release calls when requiredÂ
Locations:
1525 W. W. T. Harris Blvd., Charlotte, North Carolina
2600 S. Price Rd., Chandler, Arizona
1301 Solana Blvd., Westlake, Texas
194 Wood Ave. S., Iselin, New Jersey
550 S. 4th St., Minneapolis, Minnesota
150 E. 42nd St., New York, New York
About the Company